Return & Exchange Policy

Thank you for shopping with us! We strive to ensure our customers are completely satisfied with their purchases. If you need to exchange an item, please review our return and exchange policy below:

Eligibility for Exchanges

Exchange-Only Policy: We accept exchanges only; refunds are not offered. Items can be exchanged for the same item or another item of equal or lesser value.

Return Window: To be eligible for an exchange, items must be returned within 30 days of the purchase date.

Condition of Items: All items must be returned in their original condition. They should be unworn, unused, and undamaged, with all tags and packaging intact.

Proof of Purchase: A valid receipt or proof of purchase is required to complete the exchange process.

Process for Returning Items

  1. Contact Us: Before returning your item, please contact our Customer Support team at [insert contact email or phone number] to initiate the exchange process. Include your order number, reason for exchange, and details of the item(s) you wish to exchange.

  2. Shipping Instructions: Once your exchange is approved, we will provide you with instructions on where to send your item(s) for return.

  3. Shipping Cost: You are responsible for the return shipping cost. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Processing the Exchange

Inspection of Returned Items: Once your item is received and inspected, we will notify you of the approval or rejection of your exchange.

Processing Time: Approved exchanges will be processed within 7 business days. A replacement item will be shipped to you at no additional cost.

Non-Returnable Items

Certain types of items are not eligible for return or exchange:

- Gift cards

- Digital/downloadable products

- Items marked as "Final Sale"

Damaged or Defective Items

If you received an item that was damaged or defective, please contact us immediately at [insert contact email or phone number] with details and photos of the issue. We will work with you to resolve this issue promptly and arrange for an exchange if necessary.

Contact Information

For any questions regarding this policy or assistance with an exchange, please reach out to our Customer Support team at priscille@lpdstudio.ca. We are here to help!